Refund Policy

Refund handling is fair, documented, and aligned with applicable New Zealand consumer law.

General Approach

Refund requests are reviewed fairly and transparently according to applicable consumer law and the product purchase conditions.

Send your request to business@braxylonmlix.world with order details, contact information, and a short description of the issue.

Initial review is typically completed within 7 business days from receiving a complete request and required documentation.

If approved, refunds are processed via the original payment method when available, or another legally permitted method.

This policy does not limit mandatory consumer rights under New Zealand law, including protections under the Consumer Guarantees Act 1993.